Welcome to Flowers Notting Hill. These Terms & Conditions govern the use of our online flower delivery services and apply to all transactions conducted through our website. By accessing, browsing, or placing an order with Flowers Notting Hill, you agree to be bound by these terms. Please read them carefully before making a purchase. Should you disagree with any aspect, you must not use our website or services.
These terms are applicable to all customers within Notting Hill and the surrounding areas, covering every order placed for our online flower delivery service.
"We", "our", or "us" refers to Flowers Notting Hill, the provider of the flower delivery service. "You" or "your" refers to the customer placing an order with us. "Website" relates to the Flowers Notting Hill online portal used for order placement and information.
Orders for flower delivery in Notting Hill and surrounding areas can be placed online through our website. Please ensure all personal and recipient details provided at the time of order are complete and accurate. This includes full recipient address, preferred delivery date, and any special instructions regarding the delivery.
Upon placing an order, you will receive an automatic confirmation of receipt. This does not constitute acceptance of your order. Acceptance is confirmed by us only once your payment is successfully processed, and your order is dispatched for delivery.
Orders are processed during our published business hours. Same day, next day, and advance flower delivery options are available, subject to availability and cut-off times stated on our website. We reserve the right to decline an order or to contact you if there is an issue with product availability, delivery area, or incomplete information.
While we strive to match all orders with the exact flowers and arrangements shown on our website for deliveries in Notting Hill and the wider area, certain blooms may occasionally be unavailable due to seasonal variations or supply constraints. In such cases, Flowers Notting Hill reserves the right to substitute flowers or packaging of equal or greater value and similar style without prior notification. We ensure any substitutions maintain the overall aesthetic and quality of the arrangement.
All prices are displayed in GBP (£) and include VAT, where applicable. Prices for flower delivery and additional products are subject to change at our discretion, but such changes do not affect orders already confirmed and paid for.
Payment must be made at the time of ordering. We accept most major credit and debit cards as displayed on our website at checkout. By providing payment details, you confirm that the card or payment method used is yours or that you have been authorised by the owner.
Your order will only be processed once payment has cleared successfully. In the event that your payment fails, your order will not be accepted or fulfilled. We do not accept liability for late or missed deliveries due to payment processing failures.
Order Cancellations: If you wish to cancel your order, please contact us as soon as possible after ordering. Cancellations made at least 24 hours prior to the scheduled delivery date are eligible for a full refund. Cancellations requested less than 24 hours before delivery may not be possible if the flowers have already been arranged or dispatched.
Order Amendments: Amendments to orders, including changes to delivery address, recipient details, or card messages, must be requested promptly. We cannot guarantee amendments requested after the order has been prepared or dispatched. Please notify us of any required changes via the method specified on our website.
Right to Cancel (Consumer Contracts Regulations): As flowers and floral arrangements are perishable goods, your statutory right to cancel under the Consumer Contracts Regulations does not apply once your order has been processed or dispatched.
Flowers Notting Hill provides online flower delivery across Notting Hill and adjacent areas. Delivery dates, times, and zones are clearly stated on our website. Specific delivery time slots are not guaranteed, but we strive to accommodate requests whenever feasible.
It is your responsibility to provide correct recipient details and ensure someone is available at the delivery address to accept the flowers. If the recipient is unavailable, we will follow any delivery instructions provided or leave flowers with a neighbour or in a safe place where possible. In the absence of suitable delivery options, we may attempt re-delivery or contact you for further instructions; additional charges may apply.
Delivery may not be possible on certain public holidays or due to extreme weather or other events outside our control. If there is a failure or delay, we will notify you as soon as practicable and agree alternative arrangements or a full refund, where appropriate.
In the unlikely event that your order is not delivered due to our fault, you are entitled to a full refund of the order value or a replacement delivery at your choice, subject to availability and agreement. Claims for non-delivery must be made within 24 hours of the expected delivery date.
As our products are fresh and perishable, returns cannot generally be accepted. If you are dissatisfied with the quality or freshness of the flowers delivered, please contact us within 24 hours of receipt with photographic evidence and a description of the issue. We will investigate and, where appropriate, offer a replacement or full/partial refund at our discretion.
Refunds are issued to the original payment method. Please allow up to 5 business days for funds to appear in your account after a refund is processed.
It is your responsibility to ensure that all recipient information is correct and that someone will be available at the delivery address in Notting Hill or the surrounding area. Incorrect or incomplete addresses may result in delayed or unsuccessful deliveries, for which we cannot accept liability.
After delivery, the care of the flowers and arrangements becomes your responsibility. Instructions for care are provided; failure to follow these may affect the longevity of the flowers and will not be considered grounds for a refund or replacement.
Flowers Notting Hill’s liability for loss or damage arising from the use of our services or products is strictly limited to the purchase price of the order in question. We do not accept liability for consequential loss, business losses, financial losses, or any indirect damages resulting from late delivery, non-delivery, or unsatisfactory flower quality beyond the remedies outlined in these terms.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms & Conditions caused by circumstances beyond our reasonable control. These include, but are not limited to, adverse weather, fire, flood, pandemic, supplier failure, or transport disruptions. We will contact you as soon as possible if such events affect your order, offering alternative arrangements where possible.
All content included on the Flowers Notting Hill website, such as text, graphics, logos, and images, is the property of Flowers Notting Hill or its licensors and is protected by applicable copyright and intellectual property laws. Reproduction, distribution, or commercial use of website content is prohibited without our express written permission.
Your privacy is important to us. Any personal information you provide to facilitate your order is used solely for the purpose of processing and delivering flower arrangements. We comply fully with UK data protection and privacy legislation. Further information can be found in our privacy policy, available on our website.
These Terms & Conditions, and all agreements entered into with Flowers Notting Hill, are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or modify these Terms & Conditions at any time, without prior notice, to reflect changes in our business, legal developments, or improvements to customer experience. The latest version will always be published on our website and will apply to any orders placed after the time of publication. Your continued use of our website and services constitutes acceptance of the currently published terms.
If you have any questions, comments, or concerns relating to these Terms & Conditions, or if you require assistance with your online flower delivery in Notting Hill or the surrounding area, please refer to the contact information provided on our website. We are committed to providing excellent customer service and will endeavour to respond to all enquiries promptly.
Thank you for choosing Flowers Notting Hill. We look forward to delivering beautiful fresh flowers to you and your loved ones across Notting Hill and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 295 Westbourne Grove, London, W11 2QA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Notting Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Notting Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
